SLK POC – Walk-In Process
Overview
The SLK/Central Staff Point of Contact (POC) will serve on-site at the Admin Building, Monday through Thursday. Security personnel and/or the receptionist will be present to assist with walk-in guests.
If a guest requests to speak with a Pastor:
- The guest will complete a Walk-In Form.
- Front Desk Staff will notify the POC via the SLK Walk-In Care Slack channel.
- The assigned POC will come to the front area to meet the guest.
- Please check POC or Walk In Channel for communication if current POC is unavailable and has assigned a backup to cover walk -ins
Please note: POCs should not escort guests to private offices or other areas of the building. If a guest needs to use the restroom, security will assist them.
POC Responsibilities
Step 1: Initial Engagement
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Greet the guest warmly.
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Listen attentively and, if appropriate, pray with them.
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Limit the interaction to approximately 20 minutes.
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Let the guest know you are glad to help connect them to the appropriate care process.
Step 2: Direct to Care Process
If the guest is seeking Biblical Counseling or Benevolence Assistance:
- Instruct them to text CARE to 71010 to complete the care form.
- If they do not have access to a phone or the internet:
- Request a printed form from the front desk staff.
- Inform the guest that once submitted, a member of the Care Team will follow up with them.
Step 3: Gift Card Consideration (If Applicable)
Gift cards are provided on a case-by-case basis and require prior approval.
- Do not promise financial assistance or a gift card.
- Contact your Care Point Pastor for approval before proceeding.
- Be mindful that some individuals may have already received assistance or have an existing care plan.
If Gift Card Is Approved by Your Care Point Pastor
Please complete the following:
- Connect with our POC Point Pastor to gain access and instructions for GC
- Explain that, for tax purposes, a copy of their driver license is required.
- Complete the Gift Card Form.
- Take a photo (or make a copy) of:
- The completed form
- The guest’s driver’s license (placed in the designated area on the form)
- Email the documentation to: care@gatewaypeople.com
Note: Any Care Team member is available to assist with this process if needed.
Step 4: Set Expectations
- Let the guest know their information will be shared with the Care Team.
- Communicate that, if follow-up is needed, someone will contact them soon.
Step 5: Documentation
- Ensure your section of the Walk-In Form is fully completed.
- Scan or photograph the completed form.
- Email it to: care@gatewaypeople.com
Step 6: Follow-Up Reporting
- If follow-up is required, complete a Ministry Contact Report after your interaction with the guest.
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